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Customer Experience Agent

Company: Hire Dynamics
Location: Augusta
Posted on: May 6, 2021

Job Description:

Responsibilities include: -- Respond to customer inquiries via phone and/or e-mail -- Demonstrate personal interest in resolving customer concerns at the first point of contact -- Familiarize self with the client's products, marketplace lending and personal loan products to be able to provide assistance across a wide range of inquiries -- Collaborate with Fraud, Verification, Risk on behalf of customer to obtain clarification for decisions and effectively communicate with customers -- Ability to see and understand trends, collate data and escalate issues to Customer Experience management -- Able to multi-task and switch from written to verbal correspondence/inquiries seamlessly -- Excellent sales skills - consultative style placing the customer's needs first -- Must be comfortable with asking customers to verify personal and financial information -- Must be committed to providing exceptional service to borrowers in a professional manner at the same time safeguarding the interests of both lenders and the client. -- --Job Requirements:Required Experience: -- At least 1 year as a Sales and Service Representative with an organization providing broad empowerment at the agent level-- Ability to be on the phone up to 8 hrs./day in a fast-paced environment-- Detail oriented - able to capture notes while navigating multiple systems and speaking to customers-- Strong written and oral communication skills-- Flexible and able to work in a dynamic environment of rapid change in procedures and prioritization-- Self-starter who is not afraid to speak up about process improvement opportunities-- Zendesk, Excel, Word, Outlook-- Familiarity with personal loan products and financial services - interest rates, amortization, credit bureau reporting, etc.-- Flexible work schedule that may include Saturday's and evenings as business needs dictate-- Team Player - experience working with others in a collaborative environment, encouraging others and demonstrating the desire to help others succeed

Keywords: Hire Dynamics, Augusta , Customer Experience Agent, Sales , Augusta, Georgia

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