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Customer Service Representative

Company: Grifols Inc.
Location: Augusta
Posted on: November 18, 2021

Job Description:

Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all over the world. Our four divisions - Bioscience, Diagnostic, Hospital and Bio Supplies - develop, produce and market innovative medicines, solutions and services in more than 100 countries and regions. Help us lead one of the world's largest pharmaceutical companies. The Customer Service Representative LATAM will ensure proper coordination between the customer service, the logistics warehouse and operators, the technical service, affiliate and the end customer. The role owns and executes the sales order and products shipment organization and follow up processes, as well as invoicing. What your responsibilities will be: * You will be responsible for day to day management of defined customer accounts. * You will be in charge of order management, product batch allocation, sales order process in SAP, orders preparation and monitoring with warehouse located in Paris. * You will manage the logistics organization for product delivery and follow up shipments and transport. * You will handle complaints by providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution. * You will be in charge of the products and services billing. * You will prepare the product and or service reports by collecting and analyzing customer information. Who you are: * Minimum 3 years' experience in a similar position. * Experience in export management and documentation. * Advanced level in Spanish and English (C1-C2). * Experience in Order Management in SAP. * Excellent communication, writing and presentation skills. * Collaborative and able to work in a cross-cultural environment. * Excellent organizational and planning skills and detail-oriented person. * Customer service oriented and with strong interpersonal skills. What we offer: * Being part of GI Customer Service EMEA-LATAM team. * Permanent position. This is a brilliant opportunity for you. Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment. If you are interested in joining our company and you have what it takes for such an exciting position, then don't hesitate to apply. We look forward to receiving your application! Grifols is an equal opportunity employer. Location: Sant Cugat del Valles -- SPAIN : Espa--a : Aig--es de Vilaju--ga -- SPAIN : Espa--a : Barcelona -- SPAIN : Espa--a : Coslada (Madrid) -- SPAIN : Espa--a : Derio -- SPAIN : Espa--a : Expat -- SPAIN : Espa--a : Leioa -- SPAIN : Espa--a : Mondrag--n (Arrasate) -- SPAIN : Espa--a : Parets del Valles -- SPAIN : Espa--a : Sant Cugat del Valles -- SPAIN : Espa--a : Santa Cruz de Tenerife -- SPAIN : Espa--a : Santiago Compostela -- SPAIN : Espa--a : Sevilla -- SPAIN : Espa--a : Torres de Cotillas -- SPAIN : Espa--a : Valencia -- SPAIN : Espa--a : Zaragoza:SC4

Keywords: Grifols Inc., Augusta , Customer Service Representative, Sales , Augusta, Georgia

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