Lead Sales Associate
Company: Petco Animal Supplies Inc
Location: Aiken
Posted on: May 28, 2023
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Job Description:
Come work at a place where innovation and teamwork come together
to support the most exciting missions in the world!
Provide guests with exceptional customer service by being the
subject matter expert on all products, nutrition, services,
promotions, local community events and other areas of animal care
and wellness.
Position Responsibilities
To perform this job successfully, an individual must be able to
perform each essential job duty satisfactorily. Reasonable
accommodations may be made to enable qualified individuals with
disabilities to perform essential job functions.
* Provide a great experience by engaging with guests utilizing your
acquired skills and training.
* Provide quick and courteous service to all PETCO customers and
their pets by determining their needs and sharing product knowledge
to suggest the appropriate merchandise and services to satisfy
them.
* Performs all aspects of point-of-sale service, e.g. cash sales,
credit and check sales, returns and exchanges. Performs the daily
balance of cash drawer as necessary.
* Completes cash register transactions as well as guest carry-out
service consisting of merchandise weighing up to but not exceeding
50 pounds per trip.
* Be knowledgeable about pet-related events/resources and related
costs within the community including dog parks, dog or cat shows,
pet-friendly hotels, etc.
* Express passion about animal welfare and maintain integrity in
the work area.
* Be familiar with all new products and services in order to be
able to engage with customers regarding new product and services
features and benefits.
* Politely and professionally respond to inquiries regarding
products, services and pricing via the telephone.
* Promote a positive culture of teamwork, inclusion, and
collaboration.
* Inform Guests of upcoming adoption events, explain our Think
Adoption First philosophy.
* Know the team and the areas of expertise for each partner so that
they can connect the customer with the right partner to deliver the
guest experience and desired.
* Maintain familiarity with current promotions and special
services.
* Be up to date with seasonal training such as flea and tick, pet
summer safety, holiday promotions, etc. when applicable.
* Complete other duties and special projects as assigned.
* Evaluate guest inquiries and as needed refers to the Leader on
Duty.
* Bend, kneel, lift (up to 50 pounds, as necessary) and stand for
long periods of time.
Other Duties and Responsibilities
* UTILIZE SELLING BEHAVIORS. You're the key to providing an amazing
guest experience within our Pet Care Locations. Utilizing the
behaviors within our Sales Model is critical to being able to
identify and solve for their needs both today and in the
future.
* CONTRIBUTE TO A SAFE ENVIRONMENT. You'll be empowered through our
training programs to maintain our safety protocols. Bottom line,
the safety of partners, guests and pets is our #1 priority.
* BE A PART OF A COLLABORATIVE CULTURE. Being a great teammate is
key to creating a culture that is centered around solving for the
health and wellness needs of pets.
* ENGAGE IN YOUR CAREER: As you develop your skills and knowledge,
you will have the opportunity to participate in developmental
programs to support your continued growth throughout your
career.
Knowledge, Skills, and Abilities
* SERVE THE CUSTOMERS: Asks discovery questions to understand
customer needs. Seeks feedback from customers. Addresses customer
needs by involving the right people at the right time. Meets or
exceeds customer service needs, and reports barriers.
* COMMUNICATE WITH OTHERS: Listens carefully to others.
Communicates clearly and concisely. Provides appropriate level of
detail in communication. Write with accuracy, simplicity and
completeness. Keeps others informed.
* PERFORM ETHICALLY: Does not cover up problems or blame others for
mistakes. Meets commitments. Is honest and direct in dealing with
people. Acts consistently with stated policies and practices. Does
not disclose confidential information.
* CHOOSE CORRECTLY: Uses logic and common sense when making
decisions or taking action. Uses existing rules and procedures to
guide actions. Considers the impact or consequences of actions and
decisions. Addresses issues in a timely way.
* RELATE TO OTHERS: Relates to others in an accepting and
respectful way, regardless of their personality or background.
Builds relationships by identifying and discussing common interests
and priorities. Remains positive and respectful, even in difficult
situations. Involves others as appropriate when issues affect
them.
* PERFORM WORK: Asks questions to clarify assignments and
priorities. Deals with high- priority work activities first. Makes
sure work is done correctly. Handles problems and issues with speed
and accuracy.
* STRIVE FORE RESULTS: Takes personal responsibility to take
action. Puts in extra effort and work to accomplish important
results. Sets high standards for his/her own performance. Finishes
assignments and tasks in a timely manner.
* READILY ADAPT: Works productively in the face of ambiguity or
uncertainty. Recovers quickly from problems and setbacks. Deals
constructively with mistakes and problems. Seeks opportunities to
acquire new knowledge and skills.
* IMPROVE PERFORMANCE: Suggests process and practice improvement
ideas. Accurately reports process improvement data. Carefully
monitors the accuracy and quality of outputs, products, and
services. Makes suggestions to address problems and process
breakdowns.
Education:
High school diploma or GED is generally preferred.
Experience:
Prefer a minimum of 2 years of experience in providing the public
information in the animal nutrition, care/wellness/treatment
knowledge areas is required.
A minimum of one year in a retail environment is highly
preferred.
Possess basic computer skills with the ability to quickly research
information from the Internet.
Must be proficient in the use of the PETCO PetNet and have the
ability to access product information using the POLARIS system.
Must be certified on all Companion Animal Departments.
Must be Nutrition certified.
Must be PIJAC certified (California only).
Have thorough understanding of all aspects of Pet Services to
include:
* Knowledge of the grooming salon program certification (PETCO
Promise, Pet Stylist Mentor Program, Canine Heritage Breed Test,
Pet First Aid.)
* Familiarity with the dog training class offerings and the PCC's
dog training schedule.
* Familiarity with the PCC's photography and vaccination
schedule.
Previous PETCO experience preferred.
Work Environment:
The majority of job duties are conducted indoors, although
merchandise stocking and customer carry-outs will require that an
associate leave the location briefly. Because this position
requires bending, kneeling, lifting (up to 50 pounds, as necessary)
and standing for long periods of time. The large majority of this
associate's time will be spent in direct contact with our
customers.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, age, protected
veteran status, or any other protected classification.
Keywords: Petco Animal Supplies Inc, Augusta , Lead Sales Associate, Sales , Aiken, Georgia
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