Customer Service Representative

Company: Bailey's Comfort Services
Location: Augusta
Posted on: February 16, 2026

Job Description:

Job Description Job Description Description: Customer Service Representative (CSR) – Bailey’s | Augusta, GA High Energy. Detail-oriented. Driven to Book the Call. Bailey’s is growing, and we’re looking for a Customer Service Representative who brings strong phone energy, follows process, and takes ownership of every customer interaction. This role is more than answering phones — it’s about converting calls into booked appointments, following up proactively, and delivering a consistent, professional customer experience every time. If you thrive in a structured environment, can confidently follow a script, and love the challenge of hitting daily booking goals, we want to talk to you. Requirements: What You’ll Do as our next CSR: Answer inbound calls with enthusiasm and professionalism Follow a proven call script to ensure consistency and maximize booking rates Book service calls accurately and efficiently Make outbound follow-up calls on unscheduled estimates, memberships, and service opportunities Proactively work call lists to generate additional appointments Enter accurate notes and customer details into Service Titan Maintain a positive, team-focused attitude in a fast-paced environment What We’re Looking For in our next CSR: Strong phone presence and high energy Ability to confidently follow a script and handle objections Driven to book calls and hit daily/weekly goals Proactive — you don’t wait to be told what to do Excellent communication and listening skills Organized and detail-oriented Comfortable working in a structured, performance-based environment Home services or call center experience preferred What We Offer Competitive hourly pay- $16 an hour to start Medical, dental, and vision insurance 401(k) with company match Paid time off Paid holidays 2 floating holidays Growth opportunities within a growing company Supportive leadership and training If you bring the energy, follow the process, and are motivated to win every call — Bailey’s is the place for you. Apply today.

Keywords: Bailey's Comfort Services, Augusta , Customer Service Representative, Sales , Augusta, Georgia